Safe Gaming

jet7Responsible Gaming at — Play Smart, Stay in Control

Gaming is entertainment — not a livelihood. jet7 believes responsible gaming means more than just following limits; it means playing with the wellbeing of yourself and your family in mind. This page covers all our safety tools and guidance.

18+

Age Restrictions

24/7

Support

100%

Voluntary Controls

Responsible What is gaming?

Responsible Gaming means enjoying gaming as a healthy form of entertainment. At jet7, we want you to enjoy every moment — without it having a negative impact on your family life, finances, or mental wellbeing.

Millions of people across Bangladesh enjoy online gaming. Most play responsibly and treat it purely as entertainment. But sometimes, things can get a little out of hand — and that can become a real problem. jet7 created this page for anyone who finds themselves in that situation.

Responsible Gaming is more than a policy — it is our commitment to every member. We believe a good gaming platform has an active duty to protect its players, not just offer games.

Jet7 offers multiple tools and measures to support responsible gaming — all of which you can activate yourself at any time. Using them is not a sign of weakness; it is the mark of a mindful player.

Gaming should be about fun. If it ever stops feeling that way, take a break. jet7 is always here for you.

Healthy Gaming Checklist

Set a daily time limit for your gaming sessions in advance
Play for entertainment only — not as a source of income
Don't chase losses
Never play while intoxicated or under emotional stress
Do not cut back on time with family and friends just to play
Never play with borrowed money or your savings
Know your limits and respect them
Don't hesitate to reach out for help when you need it

Keep in mind: Gambling is strictly prohibited for anyone under 18. Age verification is mandatory when registering on jet7.

Our Safety Tools

Jet7 provides these tools to keep you safe and happy — completely free of charge.

Setting a Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once in place, it cannot be increased before the set period ends — your built-in shield for financial protection.

Session Time Controls

Set a session time limit in advance. Once the time is up, jet7 will automatically alert you or end your session.

Cooling Off Period

Need a short break? Temporarily suspend your account for anywhere between 24 hours and 30 days. No bets can be placed during this period.

Self-Exclusion

If you need a longer break, activate Self-Exclusion for a period of 6 months to 5 years. Your account cannot be reopened during this time.

Gaming History Review

Review your gaming patterns. Your account dashboard gives you a clear view of how long you have played and how much you have spent.

24/7 Support Center

Our expert support team is always available for any concerns. You can speak confidentially about gaming addiction or emotional stress — no judgment, no pressure.

Problematic Signs of Problem Gaming

If you recognize any of the following signs in yourself, it is time to take notice. Acknowledging them takes courage — it is not a weakness.

Feeling the urge to bet more in order to recover lost money
You are lying about gaming or hiding it from your family
You feel restless or irritable when you are not gaming
Gaming is causing problems at work, in your studies, or in your relationships
Continuing to play using borrowed money or by drawing on your savings
You have tried to stop playing but cannot
It is affecting your sleep, eating habits, or health

If you notice any of the signs above, please reach out to our support team or activate self-exclusion. We are here for you.

Healthy Gamer's Features

A responsible player always keeps these points in mind and treats gaming as a small, fun part of life.

You remember that gaming is for fun, not a source of income
You set a fixed budget before playing and stick to it
Accepts losses calmly without getting discouraged
Prioritizes time with family and friends over gaming
You are in a calm and clear headspace before you play
Takes breaks when needed and doesn't hesitate to seek support
Gaming does not affect their daily routine or health

Financial ControlsGood

Time ManagementModerate

Mental Well-beingGood

How Use the available tools

Jet7's safety tools are simple to use. Just a few steps are all it takes to stay in control of your gaming.

Log in to your account

Open the "Responsible Gaming" tab

Go to Settings and click the "Responsible Gaming" tab. You'll find all available tools in one place.

Set the limits you need

Set a deposit limit, session time, Cooling Off period, or Self-Exclusion — whatever you need. Changes take effect immediately.

Contact Support (if needed)

If you need help setting things up or require urgent assistance, our team is available via 24/7 live chat.

Safety Tool Descriptions

Deposit Limit

Set a daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately; increasing it requires a 7-day waiting period.

Loss Limit

Set the loss threshold at which your session automatically ends. This is the most effective way to limit financial losses.

Reality Check

At set intervals (for example, every 30 minutes), a reminder will appear on screen showing how long you have been playing and how much you have spent.

Account Closure

To permanently close your account, please contact the support team. This decision is final and cannot be reversed.

Minors Protection

Jet7 strictly enforces an 18+ policy. Keeping minors away from gaming is our top priority.

Mandatory Age Verification

Age verification (KYC) is required at registration and before your first withdrawal. Your account cannot be completed without a National ID card or passport.

Parental Controls

Parents can use NetNanny, Qustodio, or Windows Family Safety to block gaming sites on their devices.

Report Suspicious Account

If you suspect an account belongs to a minor, report it to our support team immediately. We will investigate without delay.

A note for parents: If your child has been accessing online gaming sites, please contact us. We are here to help.

Occasional FAQ

Answers to the most frequently asked questions about responsible gaming.

Once Self-Exclusion is activated, you will be unable to log in to jet7 for the chosen period. You can set it for 6 months, 1 year, 3 years, or 5 years. It cannot be cancelled before the period ends. Even after it expires, you will need to actively request to reopen your account.

Yes, reducing your deposit limit takes effect immediately. However, increasing it requires a 7-day waiting period — this is intentional, to prevent impulsive decisions. This policy is a key part of protecting your finances.

A Cooling Off period is a short-term break lasting between 24 hours and 30 days, after which your account is automatically reactivated. Self-Exclusion is a long-term measure lasting between 6 months and 5 years, and you must take active steps to reopen your account once the period ends. For serious concerns, Self-Exclusion is far more effective.

jet7's 24/7 support team is ready to provide confidential advice on gaming addiction. You should also consider speaking with a mental health professional or counselor. Opening up to your family and trusted friends is one of the most powerful steps you can take.

No. Once Self-Exclusion is activated, we remove you from all marketing and promotional communications. No bonus offers, emails, or push notifications will be sent during this period.

No, absolutely not. Players under 18 are strictly prohibited from accessing jet7. Age verification is mandatory at registration, and proof of age is required as part of the KYC process. Any account found to be suspicious is closed immediately.